TDBC

Brand Identity, Web Design, Content Strategy

Overview
TDBC is a Seattle-based non-profit fostering community through Queer film programming and LGBTQ+ education. They curate themed screenings and partner with arts organizations in Greater Seattle. In response to the pandemic,  TDBC decided to revamp their website, aiming to enhance user engagement, improve the overall user experience, and provide a fresh and unique look to the organization.

Project Type

User Research, Web Design,
Content Strategy, Brand Identity

Tools

Figma

Project Duration

2 months

My Responsibility
▪️ Improve website architecture and navigation system for quick access to information.
▪️ Increase user engagement rate
▪️ Develop a scalable system for consistent brand connections.
Project Impact
01 Research
Research & Redesign approach
To better understand the current website - pain points, strengths, and have a clear direction to guide our design, we conducted surveys, interviews and usability testings. 

🧐Some insights that inform future development opportunities include:
▪️Identity - Users were uncertain of the mission, purpose, and events hosted by TDBC
▪️Content - Content was not located where users expected, very repetitive and complex to read
▪️Cohesion - Visual style and language across website was often inconsistent

👍Redesign Goals:
▪️Improve the usability of the website by redesigning the information architecture
▪️Increase efficiency of use - enable users to find the information they need easily; Reduce the cognitive load of reading long texts
▪️Based on the original visual goal of TDBC, provide a new style guide to achieve visual consistency
We redefined the target user group and created 3 personas:
LGBTQ audience, sponsor, and volunteer.

Card Sorting
Our team developed 40 cards representing all site pages and major tasks of the respective personas. The average number of categories created by the 15 participants is 9. After discussion, we combined them into 4 main categories:

▫️ About TDBC
▫️ Support
▫️ Current Festival (Festival + Tickets )
▫️ Events & Programs

Based on the sorting, we redesigned the information architecture.
02 Prototype
A new IA based on card sorting results to improve the navigation experience.
Starting with the homepage, we developed some low-fi wireframes of the homepage and secondary pages.
We presented iterations and got feedback from our clients.  

😎 Some well-received designs are :       
▪️
CTA buttons for membership and donation.       
▪️Side menu popping in and out.       
▪️Footer navigation at the bottom.       
▪️Testimonial/audience feedback on the homepage to attract potential audiences.

🧐 Content-wise, our clients are looking for:       
▪️A place for featured/upcoming programs to land.       
▪️Mission statement on the homepage to let people know who we are.
03 Test& Iterate
We then created a clickable prototype and invited five potential users to test the interactive prototype. Participants were asked to complete tasks such as finding out detailed information about the organization, events, and ways to support. While they were thinking out loud, we recorded some valuable feedback.

😎 What went well:      
▪️ The global navigation menu is straightforward.       
▪️ The donate and membership buttons are highly noticeable.      
▪️ Information about current and upcoming festivals can be easily accessed.      
▪️ Ticket info and purchase button are discoverable.      
▪️The about us section is informative and readable.
04 Final Design
   Click buttons/ navigation bar to start the Interaction 👇🏻
We made three main redesigns based on our research findings.
( Reference section 01 for more details)

⛳️ Redesign 1:

NavigationBased on the new information architecture, we redesigned the navigation. We replaced the click dropdown menu with a dropdown menu on hover to enhance the navigation experience and let users switch between pages more efficiently. Different designs for hero sections in primary, secondary, and tertiary pages also help to improve the clarity of information hierarchy.

Besides, after carefully considering the user personas, we kept only the "Donate" button on the global navigation bar and moved the membership CTA button down after the mission statement section.

⛳️ Redesign 2: Card layout

To create a more natural browsing experience, we reorganized information and replaced the walls of text with a card layout - a more consumable size of information that help visitors find contents they need. We made other hard-to-read sections (such as the Q&A section) into expandable cards. The new card layout also helps build a clear visual hierarchy of each page.


⛳️ Redesign 3: A new style guide

Before applying any visuals, we discussed with our client to come up with a brand tenet. With the tenet in mind, we created a visual identity based on their previous brand guidebook.


Based on the guide, we made several adjustments to the visual system 😎


      ▪️Our clients were also concerned that the pink was slightly light with the white text inside. Tested users connect large areas of pink with a sense of feminity. We adjusted the original primary pink to be darker and more neutral to make the text more readable.
       ▪️We added the dark navy as a secondary color to create an eye-catching visual contrast and also some bright gradient colors for other decorative purposes.
       ▪️We played with photos and illustrations, re-edited their existing film photos, combining them with the color palette to generate hero images. 
      ▪️To keep the site fun, we applied a mixture of different shapes and arrangements. The combination of an overall clean layout with the right amount of lively elements creates a vibrant and spirited feel for the user.

05 Reflection
There were challenging and chaotic moments. One such challenge was remote collaboration. To help alleviate some of that pressure, we leveraged design systems to work in an asynchronous environment and set project tracking in Google Sheets to track work progress deadlines of deliverables.

We also had to find the balance between working with a specific visual identity in mind and prioritizing usability and accessibility. Our client came to us with a visual identity that wasn't the most usable nor accessible for users, so we refined the visual system to ensure we achieved the visual goal that our client wanted while integrating accessibility and inclusion practices deeply into our design.


👀 Next steps

Initially, our client decided to stick with Square Space. We had to design within the constraints of it. And we did not make any changes to the sections built on external platforms or involve complex payment systems. Now they are open to any platform, and we plan to improve users' entire journey while visiting TDBC website.

Let's Talk& STAY Connected!